Frequently Asked Questions
Everything you need to know about your Jigsaw Dating experience.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products sustainably sourced?
Yes, Jigsaw Dating is committed to quality and ethics. Our products are manufactured using high-quality, eco-friendly materials and we partner only with suppliers who adhere to fair labor practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.